Our Policies

Shipping Policy Last updated: 29 October 2026 At BIG — Believe In Growth, we aim to process and deliver your orders as smoothly as possible. Order Processing Orders are processed after payment has been successfully confirmed. Please allow 1–3 business days for order processing, excluding Sundays and public holidays. Shipping and Delivery Estimated delivery time depends on your location and the delivery service. Once your order is dispatched, we will share available tracking details through the contact method provided with your order. Delivery timelines are estimates and may be affected by courier delays, weather, holidays, or other circumstances beyond our control. Shipping Charges Any applicable shipping charges will be displayed before you confirm your order. Incorrect Address or Failed Delivery Please ensure that your shipping address and contact details are accurate. Additional charges or delivery delays may apply if an order must be re-shipped due to incorrect information or an unsuccessful delivery. Need Help? For shipping or delivery questions, contact us at [bigessential2026@gmail.com]

Return, Replacement and Cancellation Policy Last updated: 29 October 2026 At BIG — Believe In Growth, we take care to prepare and dispatch orders correctly. Please read this policy before placing an order. 1. Returns and Refunds Due to the personal-care nature of our hair oil products, we do not accept returns of products that have been opened, used, or tampered with merely because a customer changes their mind or is dissatisfied with a personal preference. For hygiene and product-safety reasons, we also do not accept routine returns of correctly supplied products once delivered, except where required by applicable law. 2. Damaged, Defective, Leaking, or Incorrect Products If your order arrives damaged, leaking, defective, or different from the product you ordered, please contact us within 48 hours of delivery, with your order number and clear photographs or a video showing the issue. We will review the complaint and, where appropriate, arrange a replacement or refund in accordance with applicable law. Please retain the product and its packaging until the issue is resolved. 3. Order Cancellation You may request cancellation before your order has been dispatched. Cancellation is subject to confirmation by BIG. Once an order has been dispatched, cancellation is not accepted as a routine option. If the parcel is already with the delivery partner, we may be unable to stop it. This does not affect any cancellation, refund, or other rights available to you under applicable law. 4. Incorrect Address or Failed Delivery Customers are responsible for providing a correct delivery address and contact number. If delivery fails because of incorrect details or repeated unsuccessful delivery attempts, additional shipping charges may apply to a re-delivery where permitted and communicated in advance. 5. How to Contact Us For a damaged, defective, leaking, or incorrect order, contact us at: Email:bigessential2026@gmail.com Please include your order number so we can assist you.

Privacy Policy Last updated: 29 October 2026 BIG — Believe In Growth respects your privacy. This policy explains how we handle personal information when you visit our store or place an order. Information We May Collect Depending on how you use our store, we may collect: Name and contact details, such as your phone number and email address. Shipping and billing information needed to process your order. Order details, payment status, and customer-support messages. Technical information collected by the website platform or essential cookies, where applicable. Please do not send sensitive personal information unless it is necessary for a specific request. How We Use Your Information We use relevant information to: Process and deliver orders. Confirm payments and provide order updates. Respond to questions, complaints, and refund requests. Maintain store security and meet legal obligations. When Information May Be Shared We do not sell your personal information. We may share the information necessary to fulfil your order with service providers such as our website platform, delivery partners, payment providers, and customer-support tools. Information may also be disclosed where legally required. Payments and Security Payments may be handled by third-party payment providers. We do not intend to store full payment-card details ourselves. We take reasonable steps to protect the information we handle, but no online system can guarantee absolute security. Data Retention and Your Choices We retain information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, and legitimate business needs. You may contact us to request access, correction, or deletion of personal information, subject to applicable legal requirements. Contact For privacy questions or requests, contact [bigessential2026@gmail.com].

Terms of Service Last updated: 29 October 2026 Welcome to BIG — Believe In Growth. By accessing our store or placing an order, you agree to these Terms of Service. Products and Product Information We make reasonable efforts to display accurate product descriptions, images, prices, and availability. Actual packaging or appearance may vary slightly. Please read the product description and directions before purchasing. Orders and Payments Placing an order is a request to purchase a product. An order is accepted once we confirm it, subject to product availability and successful payment where applicable. Prices are displayed in Indian rupees (INR). Any applicable taxes and shipping charges will be shown before you complete your purchase. We will not represent prices as tax-inclusive unless that is accurate for the product and transaction. Pricing and Availability We reserve the right to correct genuine pricing or listing errors and update product availability. If an error affects an order you have placed, we will contact you to explain the available options before proceeding. Shipping, Returns, and Refunds Shipping, returns, and refunds are governed by the applicable policies published in our store. These policies do not override rights provided by applicable law. Responsible Product Use Please follow the product label, directions, and warnings. Stop using a product if you experience an adverse reaction and seek appropriate professional advice when necessary. Product results may vary between individuals. Website Use You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or submit fraudulent orders or information. Limitation of Liability Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. Your statutory consumer rights remain unaffected. Changes and Contact We may update these terms when our store or practices change. The latest version will be published on this page. For questions, contact [bigessential2026@gmail.com].